Return & Refund Policy

Thank you for shopping with EarthBae Wear. We want you to love your heated apparel, but if for any reason you’re not fully satisfied, we’re here to help.

Returns

• We accept returns within 30 days of delivery.

• Items must be unused, unwashed, and in original condition with all tags, packaging, and accessories included.

• To initiate a return, please contact us at  jcanter@earthbaewear.com with your order number. We’ll provide you with the return instructions.

⚠️ Non-returnable items:

• Items marked as Final Sale

• Gift cards

• Worn, damaged, or altered products

• Products without original packaging or missing accessories (such as heating power banks)

Exchanges

If you need a different size or color, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. If you received free shipping, a restocking fee may apply.

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement at no extra cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

• We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Questions?

If you have any questions about our return or refund policy, please reach out to us at:
📧   jcanter@earthbaewear.com